FAQ

FAQ

Orders

Q: Can I change or cancel my order?
A: If your order hasn’t entered production/shipping, we may be able to help. Contact us within 【12 hours】 of purchase.

Q: Do you offer gift options?
A: 【Yes/No】. If yes: leave a note at checkout and we’ll do our best.

Customization

Q: What counts as a personalized item?
A: Items with engraving, name, birthstone selection, photo/projection customization, or made-to-order details. everydaybliss

Q: Will my photo/projection look exactly like the preview?
A: We aim to match the preview closely, but minor differences may occur due to material, lighting, or production.

Shipping

Q: How long does shipping take?
A: Production time (especially for personalized items) + shipping transit time. See our Shipping Policy for current estimates.

Q: Why isn’t my tracking updating?
A: Tracking can take 24–72 hours to update after dispatch; carriers may also scan intermittently.

Returns

Q: What is your return policy?
A: Non-personalized items may be returned within 【30 days】 if unused. Personalized items are final sale except for defects or incorrect orders.

Product Care

Q: How should I care for my jewelry?
A: Avoid water, perfume, and harsh chemicals. Store in a dry pouch/box, and wipe gently with a soft cloth after wear.

Payments

Q: What payment methods do you accept?
A: 【list: Visa/Mastercard/Amex/PayPal/Shop Pay/etc.】 (as shown at checkout)